How we handle your data.

Introduction

Captain Calm ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website captaincalm.co.uk.

Using the Captain Calm iOS app? See our App Privacy Policy for how the app handles your data — it works differently from the website.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Email address when you subscribe to our newsletter
• Name and contact information when you submit a contact form
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

Anonymous Quiz Responses

When you complete one of our assessment quizzes (such as the dog anxiety quiz, separation anxiety assessment, car anxiety quiz, night-time anxiety quiz, or symptom checker), we save the option you selected for each question along with the calculated result (e.g. severity score, likely cause, urgency tier).

These responses are stored anonymously. We do not store:

• Your name, email address, or any other contact details
• Your IP address, browser type, or device fingerprint
• Any session identifier linking quiz responses to other activity on the site
• Anything about your dog (name, breed, age beyond the quiz answer itself)

We use these aggregate, anonymous responses to publish UK dog-anxiety statistics and to improve our content and tools. Because responses are anonymous, we cannot identify which response was yours and therefore cannot delete an individual response on request. You can avoid contributing data simply by not completing a quiz.

How We Use Your Information

We use the information we collect to:

• Send you our newsletter (if you've subscribed)
• Respond to your inquiries and provide customer support
• Improve our website and content
• Analyze website usage and trends
• Detect and prevent fraud or abuse
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We may use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted or expired) for analytics and functionality purposes.

Third-Party Services

Analytics

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our website. These services may collect information about your use of our site and other websites.

Affiliate Links

Our website contains affiliate links to third-party products and services. When you click on these links and make a purchase, we may receive a commission. These third-party sites have their own privacy policies, and we are not responsible for their practices.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time

Email Communications

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly. We will never sell or rent your email address to third parties.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: